Why buy Swans Island?
Swans Island Company is committed to superior craft, pure materials, and simple, timeless beauty. In an age of endless consumer choices, our dyers, weavers and finishers pour their skill, effort, and time into making beautiful objects imbued with love and tradition. Among the countless possessions that pass through our lives, goods from Swans Island Company will remain a treasure to pass on to future generations. While the cornerstone of our business is our handwoven blankets and throws, we also produce baby blankets, pillows, wraps, scarves, and knit accessories. Our company continues to innovate without losing the connection to our roots and to the design traditions embodied in our hand-woven products. Additionally, we now offer diverse collections of hand-dyed knitting yarns.
How do I care for my Swans Island items?
Wool is extremely durable. Properly cared for, it will last many generations. There are three ways to clean any Swans Island woven product:
At Home: Use an organic soap suitable for wool. In a top-loading washer, soak and spin, but do not agitate, your item. Dry flat; block out to maintain shape. Do not hang over a line to dry. Do not place in a dryer.
Professional Cleaner: Use a reputable dry cleaner. The industry claims that their chemicals do not harm woolen products.
The Swans Island Blanket Hospital: Woven items may be sent to us directly for laundering and repair. Click here for more on our in-house cleaning and repairs.
How do I return or exchange something?
It’s important to us that you love your Swans Island goods. All unused items may be returned for an exchange within thirty days of purchase. Items returned for refund must have prior verbal approval. Monogrammed items, items purchased from our “seconds” room, and custom orders are not returnable. Please contact us at 1 888 526 9526 or firstname.lastname@example.org.
If I have other questions, whom can I contact?
I would like to sell Swans Island products; how do I arrange that?
For wholesale orders, please contact Karen Keuper.
If you are an interior designer, please contact Annie Chapman.
What forms of payment do you accept?
We currently accept Mastercard, Visa, Discover, and American Express credit cards for all online and phone orders.
Can I make changes to my order after it is placed?
Yes, as long as you have not ordered a custom color or size and we have not yet begun to weave it.
What do “warp” and “weft “ mean?
The warp threads are the vertical lines of a woven product. The weft threads are the horizontal lines. Swans Island weaves what is known as a “weft faced” weave. Over 70% of what you see on the front of our products is the weft.
Where does your wool come from?
Our Corriedale and Winter wool come from U.S. suppliers with whom we have long standing relationships. It is organically spun for us in Vermont. Our Merino yarn originates in South America. It is spun for us in Maine. Our Merino wool, from sheep to yarn, is certified organic.
How do I get my patterns?
All of our patterns may be ordered on www.ravelry.com, and are delivered as PDF downloads. You will not receive a hard copy of a purchased pattern by mail; your PDF will be delivered digitally.
Do you sell printed versions of your patterns?
We wholesale original patterns in printed form to yarn shops.
How do you get such rich hues?
We dye all our yarns in our own dye house, which is located in a 1790’s farmhouse here on the coast of Maine. The subtle variegations of tone are achieved by using time-honored traditions of natural dying. Small batches of skeins are dipped by hand into vats, with each distinctive lot carefully crafted by our dyer. Since each batch is unique, the colors will vary slightly from lot to lot. That’s what makes our yarns different from other commercially produced yarns. That’s what we love about them!
Your merino wool is incredibly soft – why is that?
Our fibers are custom spun in domestic mills whose processes allow our yarn to retain more natural lanolin than many other commercially produced yarns. Our extra fine merino also has a very low micron count, which contributes to its soft feel. After knitting and blocking, your finished projects will bloom to have a beautiful soft luster and a wonderful hand.
What are Swans Island’s environmental standards?
Swans Island is committed to using the highest quality materials. For us, this means employing the most environmentally-friendly ingredients available. Our fleeces come either from the flocks of farmers whom we know, or from sheep that carry an organic certification. They are all spun in New England mills that share our commitment to high quality standards. Our colors either come off the back of the sheep, or are hand-dyed in our own studios.
Why aren’t all of your products listed as organic?
Many local farms operate at slim profit margins and cannot afford the organic certification. We purchase our non-certified fleeces from farms that employ healthy pasture and stock practices.